Shipping
Last Updated: July 2026
This Shipping Policy explains how orders placed on www.greenwichemporium.com are processed, shipped, and delivered. By placing an order with Greenwich Emporium, you agree to the terms below.
Shipping Coverage
We currently ship to addresses within the United States only. We do not ship internationally at this time.
We are unable to deliver to PO Boxes. Please provide a full residential or commercial street address at checkout.
Order Processing Time
Most orders are processed within 1–3 business days after your order is placed. A small number of select items require additional preparation time of up to 7 business days; where this applies, it is indicated on the product page.
Orders placed on weekends or public holidays begin processing on the next business day. Business days are Monday through Friday, excluding US federal holidays.
Estimated Delivery Time
Once your order has been dispatched, standard delivery within the United States typically takes 1–7 business days, depending on the item and your location. For most orders, the total estimated time from purchase to delivery is 5–7 business days. Select items requiring extended processing may take up to 10 business days in total.
Delivery estimates are provided in good faith. While the vast majority of orders arrive within the estimated window, occasional delays may occur due to carrier issues, severe weather, or other events outside our control. If your order is running late, please contact our support team, and we will assist you with an update.
Shipping Charges
We offer free standard shipping on all orders within the United States. No minimum order value is required. There are no hidden fees — the total you see at checkout is the total you pay.
Shipping Carriers
Orders are shipped from our supplier partners located within the United States using trusted carriers, including UPS and USPS.
Order Tracking
Once your order has shipped, tracking information is sent to the email address provided at checkout, so you can follow your package every step of the way. If you have not received tracking details within the expected processing window, please contact our support team, and we will locate your order.
Shipping Options
We currently offer standard shipping only. Expedited or express shipping is not available at this time.
Changing Your Delivery Address
You may request a change to your delivery address before your order has shipped by contacting our support team at contact@greenwich-emporium.com as soon as possible. Once an order has been dispatched, the delivery address can no longer be changed.
Delayed Shipments
If your shipment is delayed beyond the estimated delivery window, please contact our customer support team. We will review the status of your order with the carrier and provide you with an update and assistance.
Lost Shipments
If you believe your shipment has been lost in transit, please contact our customer support team. We will investigate the shipment with the carrier and, where appropriate, provide a replacement, store credit, or refund.
Damaged Shipments
If your order arrives damaged, please contact our customer support team within 7 days of delivery and include photos of both the damaged item and its packaging. We will review the issue promptly and arrange an appropriate resolution.
Undeliverable or Returned-to-Sender Shipments
If a shipment is returned to the sender due to an incorrect address, failed delivery attempts, or refusal of delivery, you may be responsible for any re-shipping fees. Please contact our customer support team to arrange re-delivery or to discuss the available options.
Questions
If you have any questions about shipping or delivery, our support team responds within 24 hours.
Business Information
Legal Business Name: Kahn Consulting Inc.
Brand: Greenwich Emporium
Phone: +1 (203) 570-37721
Email: contact@greenwich-emporium.com
Address: 180 Turn of River Road, Suite 8C, Stamford, CT 06905, United States
Support Hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)