We currently ship to addresses within the United States only. We do not ship internationally, and we are unable to deliver to PO Boxes.

Most orders are processed within 1–3 business days, followed by a transit time of 1–7 business days after dispatch. This means most orders are delivered within 2–10 business days from the date of purchase. Select products requiring additional preparation may take up to 14 business days in total, as indicated on the product page.

Shipping is free on all orders within the United States. No minimum order value is required. There are no hidden fees — the total you see at checkout is the total you pay.

Yes. Once your order ships, tracking details are emailed to the address you provided at checkout. If you haven't received tracking within the expected processing window, contact us and we'll locate your order.

Orders are shipped from within the United States via trusted carriers, including UPS and USPS.

Yes, as long as your order hasn't shipped yet. Contact us at contact@greenwich-emporium.com as soon as possible. Once an order has been dispatched, the address can no longer be changed.

Orders can be modified or cancelled within 12 hours of purchase. Orders that have already shipped cannot be cancelled, and customized items cannot be cancelled once production has started.

Eligible items can be returned within 30 days of delivery, unused and in original packaging with tags attached. Some items carry a 15-day window, and some are final sale or non-returnable — the exact return window and eligibility for every product are shown on its product page. Return authorization is required before sending anything back.

If we made a mistake — such as a damaged, defective, or incorrect item — we'll take care of the resolution. For other returns, such as a change of mind, the customer covers return shipping, and we recommend using a trackable, insured service.

Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a little extra time to show it on your statement.

Yes. Exchange requests can be made within 14 days of delivery on eligible items. Once we receive and approve the returned item, your replacement will ship within 5–7 business days.

Contact us within 7 days of delivery with your order number and photos of the item (and packaging, if damaged). We'll investigate and arrange a replacement, store credit, or refund — this applies even to items marked non-returnable.

Contact us within 7 days of delivery with your order number and details of the missing item(s), and we'll make it right.

Yes. All products are covered by a 30-day warranty against manufacturing defects from the date of delivery. The warranty doesn't cover customer-caused damage or normal wear and tear.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Shop Pay. All transactions are in US Dollars, with no extra fees based on payment method.

Absolutely. Our website uses SSL encryption, and all payments are handled by PCI-compliant processors. Your full card details are never stored on our servers.

Email us at contact@greenwich-emporium.com, call +1 (203) 570-37721, or message us on WhatsApp. We respond within 24 hours, and our support hours are Monday to Friday, 9:00 AM to 6:00 PM EST.