Returns & Refund Policy

Last Updated: July 2026

We want you to love what you ordered. If something isn't right, this policy explains how returns, exchanges, and refunds work at Greenwich Emporium.

Return Windows and Product-Level Eligibility

Because our catalog includes products from multiple supplier partners, return eligibility varies by product. The exact return window and eligibility that apply to each item are always displayed on that item's product page, so you know the terms before you buy.

  • Standard return window: eligible items may be returned within 30 days of the delivery date.
  • Select items carry a shorter 15-day return window, which is clearly stated on the product page.
  • Certain items are non-returnable for hygiene, safety, or product-specific reasons; these are clearly marked as final sale or non-returnable on their product pages.
  • If an item's product page does not state a shorter window or a non-returnable status, the standard 30-day return window applies.

Non-Returnable Items

The following items cannot be returned or exchanged, except where they arrive damaged, defective, or incorrect:

  • Items marked "Final Sale" or "Non-Returnable" on the product page
  • Personalized, monogrammed, or custom-made items
  • Items that cannot be returned for hygiene and safety reasons (as indicated on the product page)
  • Items returned outside the applicable return window
  • Items that have been used, worn, washed, altered, or damaged after delivery

Return Conditions

To be eligible for a return, the item must be:

  • Unused, unworn, and unwashed
  • In its original packaging, with the original box included
  • With all original tags and labels attached
  • In the same condition in which it was delivered to you

Please note that minor variations in handmade or artisanal products are characteristics of the item and are not considered defects.

How to Start a Return

Return authorization is required before sending any item back. To start a return:

  • Contact our customer support team by email at contact@greenwich-emporium.com complete a return request form, or submit a request through your customer account.
  • Include your order number and the reason for your return.
  • Our team will review your request and, if approved, provide return instructions and the correct return address.

Please do not ship items back without prior authorization, as unauthorized returns cannot be processed.

Return Shipping

Responsibility for return shipping costs depends on the reason for the return:

  • If the return is due to our error — for example, a damaged, defective, or incorrect item — we will cover the resolution as described below.
  • For all other returns (such as change of mind or fit), the customer is responsible for return shipping costs. A prepaid return label is not provided.

You may return the item using a carrier of your choice; however, we strongly recommend a trackable and insured shipping service, as we are not responsible for return shipments that are lost or damaged in transit.

Return Inspection

Once your return is received, it will be inspected within 7 calendar days. We reserve the right to determine whether a returned product is in its original condition. If a return does not meet the eligibility requirements above, we will notify you of the reason; in such cases, a refund will not be processed, and, at our discretion, a store credit may be issued instead.

Refunds

Approved refunds are issued to the original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

  • Refunds cover the purchase price of the returned item(s).
  • Original shipping charges, where applicable, are non-refundable.
  • Partial refunds are not offered.

Exchanges

We are happy to offer exchanges on eligible items:

  • Exchange requests must be made within 14 days of the delivery date.
  • The item must meet the same return conditions listed above, and a return authorization is required.
  • Once the returned item is received and approved, the replacement is dispatched within 5–7 business days.

Damaged, Defective, or Incorrect Items

If you receive a damaged or defective item, or an item different from what you ordered, please contact our customer support team within 7 days of delivery. Include your order number along with clear photos of the item received (and the packaging, in the case of damage) so we can investigate and arrange an appropriate resolution — a replacement, store credit, or refund, as applicable. This protection applies to all products, including items otherwise marked non-returnable.

Missing Items

If part of your order is missing, please contact our customer support team within 7 days of delivery with your order number and details of the missing item(s), and we will make it right.

Product Warranty

Products purchased from Greenwich Emporium are covered by a 30-day warranty against manufacturing defects, starting from the date of delivery. The warranty does not cover damage caused by the customer, misuse, alteration, or normal wear and tear.

Order Cancellations

Orders may be cancelled within 12 hours of purchase by contacting our support team. Please note:

  • Orders that have already shipped cannot be cancelled.
  • Customized products cannot be cancelled once production has started.
  • Cancellation fees may apply in certain circumstances; you will be informed before any fee is charged.

Questions

If you're unsure whether an item is eligible for return, check its product page or contact us before purchasing — we respond within 24 hours.

Business Information

Legal Business Name: Kahn Consulting Inc.

Brand: Greenwich Emporium

Phone: +1 (203) 570-3772

Email: contact@greenwich-emporium.com

Address: 180 Turn of River Road, Suite 8C, Stamford, CT 06905, United States

Support Hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)